Returns & Exchanges
At Organic Traveller, we want you to be completely satisfied with your sustainable purchase. If you are not happy with your order, we offer a 30-day window for returns and exchanges on all unused items in their original packaging.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original eco-friendly packaging, ensuring all tags are attached and the product is in its original condition.
Ship the Items
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing